Refund Policy

This is the Refund Policy of visasystem-us.com. At Visa System U.S, site, located at https://visasystem-us.com (we/our/us). It is our aim to make sure all our customers (you/your) are completely satisfied with our service. Visa System U.S, is dedicated to helping you traverse through your immigration process with confidence, and we guarantee your satisfaction. However, in the event you are not satisfied for any reason, please contact us at once by sending an email to support@visasystem-us.com so we can fix the problem.

Government backlogs can also lead to long delays before your filing process is complete. Likewise, visasystem-us.com does not guarantee the results or outcomes of the services rendered by independent lawyers under an independent Limited Scope Lawyer Agreement.

This guarantee does not cover changes to your situation or to your state of mind. It does not apply if entry is denied by the CBP Officer, due to an Epidemic/Pandemic related reason. This Guarantee is void if you have made misrepresentations on an application and/or you have provided misleading information during the course of our service to you. This Guarantee is void if you have already requested a refund or if you have requested a chargeback from your bank.

POLICY TERMS

By making a purchase of services on this website, you agree and accept to be bound by the terms of this policy. Upon your review of the government forms for submission after your purchase, your approval of these documents will constitute waiver of your right to a refund from that point onwards. Should a material error be made on your application, we will re-submit the application on your behalf at no additional cost to you, but a refund will NOT be issued.

We will process your request within 72 hours after we have received all the information requested. Approved refunds will be credited to the same payment method used at the time of purchase and should appear in your account within 15 business days based on your financial institution’s policies and your statement’s billing cycle. If 20 days have passed and your refund is not reflecting in your account, please contact our Billing Department to assist you.

NON-REFUNDABLE FEES

Please note that this policy cannot and will not apply to government fees remitted to the US Department of State, the US Citizenship and Immigration Services, or other pertinent Governmental agencies, which are non-refundable and not an item that we have any control over. We cannot refund or credit any money paid to other third parties with a role in processing your order (such as your medical examiner). This includes payments made by you to a lawyer supplying legal services under an independent Limited Scope Lawyer Agreement.

CHARGEBACK NOTICE

By obtaining our services, you agreed to be bound by the service terms and this refund policy. Utilizing a chargeback to obtain a refund outside of these conditions is a violation of these terms.

We take this issue extremely seriously and may report suspicious payment disputes to both the payment processors as well as the US State Department and/or Canadian Immigration Service, and other pertinent agencies as applicable, along with accompanying proof of fraud. As chargeback fraud is a crime, such conduct can result in being temporarily or permanently barred from entry to the destination country, as well as result in possible criminal and civil charges.

DISCLAIMER

By the use of our services, you agree and understand that we are a private, technology, internet-based travel service provider; dedicated to helping individuals travel to the United States of America. 

visasystem-us.com is not affiliated with or endorsed by the United States Citizenship and Immigration Services (USCIS) or any other government agency. Blank immigration forms with written instructions for all visas, are available for free at the USCIS website.